Cloud-based Avaya infrastructure for call centers
Spoken Communications provides telecom cloud infrastructure as a service to contact centers to provide a path to the technological future while saving costs and improving the customer experience.
Spoken delivers the Contact Center as a Service (CCaaS) cloud platform featuring on-demand scalability with 99.999% reliability and perfect forward secrecy for comprehensive security. The flexible Spoken platform offers à la carte services and a gradual integration model to integrate with, extend or replace any legacy infrastructure and software with little to no business disruption or capital expenditure.
Keywords: call center,contact center,cloud,hosted,Avaya,managed service,ACD,IVR,IVRU,call recorder,screen capture,agent performance,performance management, evaluations,qa,quality, big data,agent assisted, self service, agent, speech applications, packaged speech applications, speech dialog, dialogs, speech recognition, natural language understanding, NLU , VRU, customer service technology
Interview Q&A
How long have you been in business?
10 years
What is your primary product or service?
Cloud infrastructure for call centers, including ACD, call recording, reporting, IVR, virtual desktop and quality monitoring
How do you differentiate yourself from other businesses in your category and area?
We are the only native cloud platform offering live-live redundancy for 99.999% reliability. Also, our security features go far beyond industry standards, with unique, on-the-fly encryption for cloud all recording.
How many locations do you have and do you have plans to expand?
One in Seattle and one in North Carolina. We are expanding our Seattle offices.
Provide detailed directions to your location
15th floor of the convention center office tower in downtown Seattle
What is the best compliment anyone can give you?
"You helped us serve our customers better with zero outages."
Contact INTELLISIST INC dba Spoken Communications:
